Support & Documentation
CriticalRidge provides enterprise-grade support for all marketplace apps.
Support Portal
Submit a support request through our Jira Service Management portal.
Open Support Portal
support.criticalridge.com
Service Level Commitments
Critical / P1
Critical Incidents
24-hour
initial response
24/7, including weekends
High / P2
High Priority Issues
24-hour
initial response
Business days
General
General Inquiries
24-hour
initial response
Monday - Friday
Response times reflect initial acknowledgment. Resolution times vary based on issue complexity.
Documentation
Setup guides and how-to documentation for each app is available in our documentation portal.